Starting June 9th 2020, email info@sungarden.us first and then one of our support specialists will call you about your claim within a 48 hour window during weekday office hours if requested in contact info below.
🛑
PHONE NUMBER LISTED ON UMBRELLAS NO LONGER IN SERVICE
🛑
Starting June 9th 2020, email info@sungarden.us first and then one of our support specialists will call you about your claim within a 48 hour window during weekday office hours if requested in contact info below. 🛑 PHONE NUMBER LISTED ON UMBRELLAS NO LONGER IN SERVICE 🛑
SETUP & REPAIR VIDEOS ARE AVAILABLE 24/7 WITH QUICK SHOP BELOW EACH VIDEO | CLICK HERE TO GO TO VIDEOS
🎥
SETUP & REPAIR VIDEOS ARE AVAILABLE 24/7 WITH QUICK SHOP BELOW EACH VIDEO | CLICK HERE TO GO TO VIDEOS 🎥
SCROLL DOWN TO READ HELPFUL INFORMATION BY PRESSING “+” FOR EACH TOPIC OR FILL OUT THE CONTACT FORM BELOW
-
The serial number and "D48484" does not identify the umbrella model.
To identify which model you have for replacement fabrics and replacement rib parts please read the model Identifier HERE
-
Full Manual: CLICK HERE
-
Sun Garden offers replacement parts covered by the warranty at no charge. Consumers pay for shipping and an repair company to install or repair their umbrellas. CLICK HERE for repair companies. Upon email response from Sun Garden customer support you will be asked to include year of purchase and clear photos of the issue and the area of the umbrella exhibiting the issue.
FRAME: 2 year warranty on the frame covers workmanship and manufacturer defects to the entire frame.
NOTE: Warranty does not cover any type of wind damage, animal attacks, flood, fire, abuse, damages from improper setup or use, or "acts of god."
Our warranty comes on the basis that Sun Garden GMBH will offer one replacement part or canopy that has become defective due to material or production fault on the condition that the Consumer is responsible for any shipping costs or labor to install.
CANOPY: 5 year warranty as of January 1, 2015. This warranty covers seams coming undone and fading.
Warranty does not cover: punctures, tears, rips, pulls, any type of wind damage, any type of stain, animal attacks, flood, fire, abuse, damages from improper setup or use, and "acts of god."
Our warranty comes on the basis that Sun Garden will offer one replacement part or canopy that has become defective due to material or production fault on the condition that the Consumer is responsible for any shipping costs or labor to install.
UMBRELLA CORD: 1 year warranty NOTE: Warranty does not cover any type of wind damage, animal attacks, flood, fire, abuse, damages from improper setup or use, or "acts of god.
Our warranty comes on the basis that Sun Garden will offer one replacement part or canopy that has become defective due to material or production fault on the condition that the Consumer is responsible for any shipping costs or labor to install.
MISSING PARTS: The customer has 15 days to file a claim from date of purchase
Damages: Any damages must be reported with in 14 days of receipt
The following Will not be covered under warranty:
-If the product is out of the warranty period
-Products from which the serial number has been removed, destroyed, or is unreadable
-Damages occurring as a result of non-observance of the assembly/operating manuals, unauthorized repairs, or improper use/installation (e.g. tipping, falls, etc.)
-Physical damages occurring as a result of accident or negligence (e.g. rips/tears, fire/smoke, chemicals, fireworks, mold/mildew, etc.)
-Damages occurring as a result of weather/wind, heat, or animal damages (e.g. rips, tears, holes, etc.)
-Parts that are thrown away accidentally
-
Fabric Canopy Manuals:
Canopy fabric replacement guide: CLICK HERE
Canopy Fixing Band Manual: CLICK HERE
Canopy Care Guide: CLICK HERE
----------------------------------------
Base Manuals:
Sun Stand / mounted base guide: CLICK HERE
----------------------------------------
Repair Manuals:
Ball Joint Repair:CLICK HERE
Block Installation: CLICK HERE
Center Hub Replacement: CLICK HERE
Cord Install Instructions:CLICK HERE
Drum And Axle Guide: CLICK HERE
Floor Sleeve Guide: CLICK HERE
Glide Tube Guide: CLICK HERE
Handle Guide: CLICK HERE
End Piece With String: CLICK HERE
Reattach Rib Assembly: CLICK HERE
Removing Broken Threads: CLICK HERE
Removing Winch Cap:CLICK HERE
Repair Rib: CLICK HERE
Set Screw Bracket: CLICK HERE
Slider Replacement Instructions: CLICK HERE
Sliding Tube Stop Repair: CLICK HERE
Swivel Mechanism: CLICK HERE
-
Arizona
========
Nu Look Revinyling Inc
Servicing: Phoenix, Arizona, Phone: 602-253-1509
D&J Patio Furniture Repair
Servicing: Arizona Phone: 520-571-1232 E-mail: djpatiorep@aol.com
California
=========
Panzworkx Los Angeles | Del Panzarini Owner
Phone: 818-430-9646
Drock@g3@gmail.com
Mr. Chairman
Phone: 408-262-8236
Quality Painting Co.
Servicing: California, Phone: 626-964-2529 E-mail: qpc.inc@verizon.net
Albert Richardson Repair Service
Servicing: California, Phone: 805-217-7473 E-mail: patio.furniture.repair@gmail.com
Ortegas Canvas and Sail Repair
Servicing: California, Phone: 760-438-1414 E-mail: ortegascanvas@sbcglobal.net
Tri Canvas
Servicing: Oceanside, California. Phone: 760-908-7704 Email: tricanvas@gmail.com
Carmel restoration
Servicing: Sacramento, California Phone 916-338-0404
Connecticut
========
Casual Furniture & Grill Services : Online: https://www.casualfurnitureservices.com/ Phone: 1-203-693-3951
Email: customerservice@casualfurnitureservices.com
Florida
=========
Ivan Rios Servicing: Florida, Phone: 954-665-6196 Email: ivanriver618@yahoo.com
Georgia
=========
Patio Sling King Atlanta Servicing: Georgia, Phone: 678-637-9360E-mail: patioslingking@yahoo.com
Nash RV Service, LLCServicing: Georgia, Phone: 706-614-5256
Michigan
=========
Wes Ianotti Servicing: Michigan Phone: 734-812-7307 E-mail: wiannotti@gmail.com
Casual Furniture Solutions Servicing: Michigan Phone: 810-513-5885 E-mail: jamesunger@prodigy.net
New York
=========
Casual Furniture & Grill Services , Online: https://www.casualfurnitureservices.com/ Phone: 1-203-693-3951 E-mail: customerservice@casualfurnitureservices.com
New Jersey
=========
Casual Furniture & Grill Services , Online: https://www.casualfurnitureservices.com/ Phone: 1-203-693-3951 E-mail: customerservice@casualfurnitureservices.com
Nevada
=========
Renu' casual furniture renovators inc.
Servicing: Nevada | Phone: 702-568-9004 Fax: 702-568-9007 fredlynda@renucfr.com
Carl Larson
Servicing: Nevada | Phone: 480-443-1440
Maintenance Masters
Servicing: Nevada | Phone: 702-580-5675
Ohio
=========
Jim Newton Servicing: Ohio, Phone: 513-897-9709
Outdoor Furniture Restoration Servicing: Ohio, Phone: 513-984-5779 E-mail: scott@ofrr.net
Pennsylvania
=========
Casual Furniture & Grill Services , Online: https://www.casualfurnitureservices.com/ Phone: 1-203-693-3951 E-mail: customerservice@casualfurnitureservices.com
Texas
=========
Patio 1
Servicing: Texas
Phone: 713-789-8080
E-mail: customerservice@patio1.com
Utah
=========
Leisure Living Servicing: Utah Phone: 801-487-3289
Virginia
=========
Hearth and Patio Shoppe
Servicing: Richmond, VA area 804-794-7434
-
MISSING PARTS: The customer has 15 days to file a claim from date of purchase.
Fill out form below!
-
Please contact customer service via form below if you require an exchange or refund.
Please note there is a 15% restocking fee with every refund issued on parts, sun capes and canopy fabrics. There’s a 20% restocking fee on umbrellas.
Please ship the Order back to 262 Quarry Rd Suite J, Milford, CT 06460 with the order number on the package or a paper inside the package .
Return policy is 15 days to return Parts, Fabrics and Umbrellas in resale condition only.
Fill out contact form below on this page to start the return process.
-
Our Canopy Swap Program allows our consumers to swap canopy colors within 14 days of their purchase. Please fill out the contact form below and include the online order number of your purchase.
All returned canopies must be checked prior to shipping the new canopy. *ALL CANOPIES MUST BE SENT BACK CLEAN, FREE OF DEBRIS, AND IN RESALE CONDITION | PLEASE DO NOT FOLD/LAY THE CANOPY ON THE GRASS/DRIVEWAY!*
All customers have to pay a $30 processing fee and a return label will be emailed to you when your payment has been processed
Please ship canopy fabric back to 262 Quarry Road Unit J Milford CT 06460
-
Visa (credit and debit cards) | MasterCard (credit and debit cards) | American Express | Discover (US merchants only) | Apple Pay | Afterpay | Venmo | Paypal | Paypal Credit
-
SHIPPING: Parts, and Fabrics that are in stock will ship 3-5 business days via United States Postal Service.
Sun Garden USA only ships products to the lower 48 states excluding Hawaii and Alaska. Customers in Hawaii and Alaska will be charged shipping based on current shipping rates. A courtesy discount is applied to shipping.
Umbrellas are shipped out for home delivery by LTL a transportation delivery company based on the customer's location.
Customers who request a delay from the shipper of their order is fully responsible for all charges and fees including redelivery and storage charges that may occur.
We appreciate your patience and interest in purchasing a large hand crafted product. We do not offer expedited shipping at this time.
REPLACEMENT PART SHIPPING: We stock many replacement parts in our warehouse. Parts will ship 3-5 business days via UPS Ground. Contact us for assistance. Spare Parts return policy is 30 days to return and in resale condition only.
Fill out contact form below on this page to contact us!
-
We reply to each inquiry and all inquires received during working office hours. Upon request, and based on the issue, a support specialist will reach out to you by phone after your first Email to our consumer division at info@sungarden.us. Let us know if you request it in the contact form below.
-
Please secure your canopy fabric “bud” to the the pole itself after every use, overnight, and in bad weather. In case that you loose your strap please contact us at info@sungarden.us or use a small bungee cord to strap the canopy in place to the pole. Having the canopy assembly in place before placing a cape over your umbrella is vital in making sure that it is secure.
WIND RATING DISCLAIMER: Sun Garden is field and wind tunnel tested. We know exactly what happens to our umbrellas at specific speeds: at 20 MPH open Sun Garden parasols become a tipping hazard, and at 25 MPH open the umbrella can tip over. When your Sun Garden Umbrella is properly secured to the frame, canopy closed and strapped secure, it will not tip exceeding winds of 60MPH. As with all patio umbrellas, please close your Sun Garden when left unattended or in windy conditions.
PERSONAL CARE: KEEP YOUR UMBRELLA SECURE!
-Place base on a level surface.
-Properly close and secure your umbrella during winds of 20 miles per hour or greater.
-Always close the umbrella when left unattended.
-Secure the canopy to the mast with the strap.
-
The Protective cover (PE for short) has a drawstring closure and is included on every umbrella we sell globally, online, and in stores. Every store in which our umbrella is sold comes with a free Protective cover and the Sun Cape is sold as a separate accessory.
We include protective covers at no cost to the consumer with every umbrella to ensure that our customers have a weather grade protective cover for their umbrellas during storms and for storing the umbrella over the winter months.