The serial number and "D48484" does not identify the umbrella model.

To identify which model you have for replacement fabrics and replacement rib parts please read the model Identifier HERE

Full Manual: CLICK HERE

Fabric Canopy Manuals:

Canopy fabric replacement guide: CLICK HERE

Canopy Fixing Band Manual: CLICK HERE

Canopy Care Guide: CLICK HERE

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Base Manuals:

Sun Stand / mounted base guide: CLICK HERE

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Repair Manuals:

Ball Joint Repair:CLICK HERE

Block Installation: CLICK HERE

Center Hub Replacement: CLICK HERE

Cord Install Instructions:CLICK HERE

Drum And Axle Guide: CLICK HERE

Floor Sleeve Guide: CLICK HERE

Glide Tube Guide: CLICK HERE

Handle Guide: CLICK HERE

End Piece With String: CLICK HERE

Reattach Rib Assembly: CLICK HERE

Removing Broken Threads: CLICK HERE

Removing Winch Cap:CLICK HERE

Repair Rib: CLICK HERE

Set Screw Bracket: CLICK HERE

Slider Replacement Instructions: CLICK HERE

Sliding Tube Stop Repair: CLICK HERE

Swivel Mechanism: CLICK HERE

Sun Garden offers replacement parts covered by the warranty at no charge. Consumers pay for shipping and an repair company to install or repair their umbrellas. CLICK HERE for repair companies. Upon email response from Sun Garden customer support you will be asked to include year of purchase and clear photos of the issue and the area of the umbrella exhibiting the issue. 

FRAME: 2 year warranty on the frame covers workmanship and manufacturer defects to the entire frame.

NOTE: Warranty does not cover any type of wind damage, animal attacks, flood, fire, abuse, damages from improper setup or use, or "acts of god."

Our warranty comes on the basis that Sun Garden GMBH will offer one replacement part or canopy that has become defective due to material or production fault on the condition that the Consumer is responsible for any shipping costs or labor to install.

CANOPY: 5 year warranty as of January 1, 2015. This warranty covers seams coming undone and fading. 

Warranty does not cover: punctures, tears, rips, pulls, any type of wind damage, any type of stain, animal attacks, flood, fire, abuse, damages from improper setup or use, and "acts of god."

Our warranty comes on the basis that Sun Garden will offer one replacement part or canopy that has become defective due to material or production fault on the condition that the Consumer is responsible for any shipping costs or labor to install.

UMBRELLA CORD: 1 year warranty NOTE: Warranty does not cover any type of wind damage, animal attacks, flood, fire, abuse, damages from improper setup or use, or "acts of god.

Our warranty comes on the basis that Sun Garden will offer one replacement part or canopy that has become defective due to material or production fault on the condition that the Consumer is responsible for any shipping costs or labor to install.

MISSING PARTS: The customer has 15 days to file a claim from date of purchase

Damages: Any damages must be reported with in 14 days of receipt

The following Will not be covered under warranty:

-If the product is out of the warranty period 

-Products from which the serial number has been removed, destroyed, or is unreadable

-Damages occurring as a result of non-observance of the assembly/operating manuals, unauthorized repairs, or improper use/installation (e.g. tipping, falls, etc.) 

-Physical damages occurring as a result of accident or negligence (e.g. rips/tears, fire/smoke, chemicals, fireworks, mold/mildew, etc.) 

-Damages occurring as a result of weather/wind, heat, or animal damages (e.g. rips, tears, holes, etc.) 

-Parts that are thrown away accidentally  

MISSING PARTS: The customer has 15 days to file a claim from date of purchase.

Fill out form below!

Please contact customer service via form below if you require an exchange or refund.

Please note there is a 15% restocking fee with every refund issued on parts, sun capes and canopy fabrics. There’s a 20% restocking fee on umbrellas.

Please ship the Order back to 262 Quarry Rd Suite J, Milford, CT 06460 with the order number on the package or a paper inside the package .

Return policy is 15 days to return Parts, Fabrics and Umbrellas in resale condition only.

Fill out contact form below on this page to start the return process.

Our Canopy Swap Program allows our consumers to swap canopy colors within 14 days of their purchase. Please fill out the contact form below and include the online order number of your purchase.

All returned canopies must be checked prior to shipping the new canopy. *ALL CANOPIES MUST BE SENT BACK CLEAN, FREE OF DEBRIS, AND IN RESALE CONDITION | PLEASE DO NOT FOLD/LAY THE CANOPY ON THE GRASS/DRIVEWAY!*

All customers have to pay a $30 processing fee and a return label will be emailed to you when your payment has been processed.

Please ship canopy fabric back to 262 Quarry Road Unit J Milford CT 06460

Visa (credit and debit cards) | MasterCard (credit and debit cards) | American Express | Discover (US merchants only) | Apple Pay | Afterpay | Venmo | Paypal | Paypal Credit

SHIPPING: Parts, and Fabrics that are in stock will ship 3-5 business days via United States Postal Service.

Umbrellas are shipped out for home delivery by LTL a transportation delivery company based on the customer's location.

Customers who request a delay from the shipper of their order is fully responsible for all charges and fees including redelivery and storage charges that may occur.

We appreciate your patience and interest in purchasing a large hand crafted product. We do not offer expedited shipping at this time.

REPLACEMENT PART SHIPPING: We stock many replacement parts in our warehouse. Parts will ship 3-5 business days via UPS Ground. Contact us for assistance. Spare Parts return policy is 30 days to return and in resale condition only.

Fill out contact form below on this page to contact us!

We reply to each inquiry and all inquires received during working office hours. Upon request, and based on the issue, a support specialist will reach out to you by phone after your first Email to our consumer division at info@sungarden.us. Let us know if you request it in the contact form below.

Please secure your canopy fabric “bud” to the the pole itself after every use, overnight, and in bad weather. In case that you loose your strap please contact us at info@sungarden.us or use a small bungee cord to strap the canopy in place to the pole. Having the canopy assembly in place before placing a cape over your umbrella is vital in making sure that it is secure.

WIND RATING DISCLAIMER: Sun Garden is field and wind tunnel tested. We know exactly what happens to our umbrellas at specific speeds: at 20 MPH open Sun Garden parasols become a tipping hazard, and at 25 MPH open the umbrella can tip over. When your Sun Garden Umbrella is properly secured to the frame, canopy closed and strapped secure, it will not tip exceeding winds of 60MPH. As with all patio umbrellas, please close your Sun Garden when left unattended or in windy conditions.

PERSONAL CARE: KEEP YOUR UMBRELLA SECURE!

-Place base on a level surface.

-Properly close and secure your umbrella during winds of 20 miles per hour or greater.

-Always close the umbrella when left unattended.

-Secure the canopy to the mast with the strap.

CLICK HERE FOR THE SECURE GUIDE

The Protective cover (PE for short) has a drawstring closure and is included on every umbrella we sell globally, online, and in stores. Every store in which our umbrella is sold comes with a free Protective cover and the Sun Cape is sold as a separate accessory.

We include protective covers at no cost to the consumer with every umbrella to ensure that our customers have a weather grade protective cover for their umbrellas during storms and for storing the umbrella over the winter months.

CLICK HERE TO PURCHASE DAILY COVER